/* ============================================================================
   ClickSa Softphone — CallPopup (global). تنسيقات RTL عربية. أيقونات Tabler (ti).
   ============================================================================ */

:root {
  --cs-navy: #0F2942;
  --cs-teal: #1D9E75;
  --cs-teal-dark: #0F6E56;
  --cs-accent: #185FA5;
  --cs-danger: #E24B4A;
  --cs-danger-dark: #A32D2D;
  --cs-surface: #FFFFFF;
  --cs-surface-2: #F7F8FA;
  --cs-border: #E3E7EC;
  --cs-text: #1A1A1A;
  --cs-text-2: #5A6573;
  --cs-muted: #8A94A1;
  --cs-bg-accent: #E6F1FB;
  --cs-bg-teal: #E1F5EE;
  --cs-bg-success: #E3F6EC;
}

/* ===== الحاوية ===== */
.cs-popup-overlay {
  position: fixed;
  bottom: 24px;
  inset-inline-start: 24px;   /* RTL: يسار في العربي */
  z-index: 1080;
  font-family: 'Cairo', 'Tajawal', 'Segoe UI', Arial, sans-serif;
}

.cs-popup {
  width: 440px;
  max-width: calc(100vw - 32px);
  background: var(--cs-surface-2);
  border: 1px solid var(--cs-border);
  border-radius: 16px;
  overflow: hidden;
  box-shadow: 0 12px 40px rgba(15, 41, 66, .22);
  animation: cs-slide-up .28s cubic-bezier(.2, .8, .2, 1);
}
.cs-popup.is-alert { border: 2px solid var(--cs-danger); }

@keyframes cs-slide-up {
  from { opacity: 0; transform: translateY(16px); }
  to   { opacity: 1; transform: translateY(0); }
}

/* ===== الترويسة ===== */
.cs-popup-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 12px 16px; color: #fff;
}
.cs-popup-header.incoming { background: var(--cs-teal-dark); }
.cs-popup-header.outgoing { background: var(--cs-accent); }
.cs-popup-header.alert    { background: var(--cs-danger-dark); }
.cs-hdr-left { display: flex; align-items: center; gap: 8px; font-size: 13px; }
.cs-popup-header > i { font-size: 18px; }

.cs-badge-danger {
  background: #501313; color: #F7C1C1;
  font-size: 11px; padding: 3px 8px; border-radius: 6px;
}

/* ===== نقاط الحالة ===== */
.cs-dot { width: 9px; height: 9px; border-radius: 50%; display: inline-block; }
.cs-dot.green { background: #9FE1CB; }
.cs-dot.amber { background: #F4C150; }
.cs-dot.red   { background: var(--cs-danger); }
.cs-dot.grey  { background: #B7C0CC; }
.cs-dot.pulse { animation: cs-pulse 1.2s infinite; }
@keyframes cs-pulse { 0%,100% { opacity: 1; } 50% { opacity: .35; } }

/* ===== بطاقة العميل ===== */
.cs-contact {
  display: flex; align-items: center; gap: 12px;
  padding: 14px 16px; border-bottom: 1px solid var(--cs-border);
}
.cs-avatar {
  width: 52px; height: 52px; border-radius: 50%;
  background: var(--cs-bg-accent); color: var(--cs-accent);
  display: flex; align-items: center; justify-content: center;
  font-size: 17px; font-weight: 600; flex-shrink: 0;
}
.cs-avatar-unknown { background: #EEF1F4; color: var(--cs-muted); font-size: 24px; }
.cs-contact-main { flex: 1; min-width: 0; }
.cs-name { margin: 0; font-size: 16px; font-weight: 600; color: var(--cs-text); }
.cs-sub  { margin: 2px 0 0; font-size: 13px; color: var(--cs-text-2); }

.cs-tag-success { background: var(--cs-bg-success); color: var(--cs-teal-dark);
  font-size: 11px; padding: 3px 8px; border-radius: 6px; white-space: nowrap; }
.cs-tag-warn { background: #FFF3DA; color: #9A6A00;
  font-size: 11px; padding: 3px 8px; border-radius: 6px; white-space: nowrap; }

.cs-sentiment { text-align: start; }
.cs-sent-label { font-size: 11px; color: var(--cs-muted); }
.cs-sent-val { display: flex; align-items: center; gap: 5px; }
.txt-danger { color: var(--cs-danger); font-weight: 600; font-size: 13px; }

/* ===== شريط الميتا ===== */
.cs-meta {
  display: flex; gap: 14px; flex-wrap: wrap;
  padding: 10px 16px; font-size: 12px; color: var(--cs-text-2);
  border-bottom: 1px solid var(--cs-border);
}
.cs-meta i { font-size: 14px; vertical-align: -2px; }

/* ===== الأقسام ===== */
.cs-section { padding: 12px 16px; border-bottom: 1px solid var(--cs-border); }
.cs-section-title {
  margin: 0 0 8px; font-size: 11px; color: var(--cs-muted);
  display: flex; align-items: center; gap: 5px;
}
.cs-section-title.accent { color: var(--cs-accent); }

/* التفريغ الحي */
.cs-transcript {
  background: var(--cs-surface); border: 1px solid var(--cs-border);
  border-radius: 8px; padding: 10px; font-size: 13px; line-height: 1.7;
  color: var(--cs-text-2);
}

/* اقتراح المساعد */
.cs-copilot { background: var(--cs-bg-accent); }
.cs-copilot-text { margin: 0; font-size: 13px; line-height: 1.7; color: #0C447C; }

/* إجراءات تلقائية */
.cs-auto-list { display: flex; flex-direction: column; gap: 8px; }
.cs-auto {
  display: flex; align-items: center; gap: 10px;
  background: var(--cs-surface); border-radius: 8px; padding: 8px 10px;
  font-size: 13px; color: var(--cs-text-2);
}
.cs-auto > i:first-child { font-size: 18px; color: var(--cs-accent); }
.cs-auto span { flex: 1; }
.cs-auto .cs-ok { font-size: 16px; color: var(--cs-teal); }

/* ===== شبكة الإجراءات ===== */
.cs-actions-grid {
  display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px;
}
.cs-act {
  display: flex; flex-direction: column; align-items: center; gap: 5px;
  padding: 10px 4px; border: 1px solid var(--cs-border);
  border-radius: 10px; background: var(--cs-surface);
  font-size: 11px; text-align: center; color: var(--cs-text-2);
  cursor: pointer; transition: all .15s;
}
.cs-act i { font-size: 20px; color: var(--cs-accent); }
.cs-act:hover { background: var(--cs-bg-accent); border-color: var(--cs-accent); }

/* ===== المقترح بانتظار الموافقة ===== */
.cs-proposal {
  display: flex; align-items: center; gap: 10px;
  background: var(--cs-surface); border: 1px solid var(--cs-border);
  border-radius: 10px; padding: 10px 12px;
}
.cs-proposal-icon { font-size: 22px; color: var(--cs-teal); }
.cs-proposal-body { flex: 1; min-width: 0; }
.cs-proposal-title { margin: 0; font-size: 13px; color: var(--cs-text); }
.cs-proposal-sub { margin: 2px 0 0; font-size: 11px; color: var(--cs-muted); }
.cs-btn-approve {
  background: var(--cs-teal); color: #fff; border: none;
  border-radius: 8px; padding: 7px 14px; font-size: 13px; cursor: pointer;
}
.cs-btn-approve:hover { background: var(--cs-teal-dark); }

/* ===== وسوم النتيجة ===== */
.cs-tags { display: flex; gap: 6px; flex-wrap: wrap; }
.cs-tag {
  font-size: 12px; padding: 4px 10px; border-radius: 6px;
  background: var(--cs-surface); border: 1px solid var(--cs-border);
  cursor: pointer; transition: all .15s;
}
.cs-tag:hover, .cs-tag.active {
  background: var(--cs-bg-accent); color: var(--cs-accent);
  border-color: var(--cs-accent);
}

/* ===== أزرار التحكم ===== */
.cs-call-controls {
  display: flex; gap: 10px; align-items: center;
  padding: 14px 16px;
}
.cs-btn-answer, .cs-btn-reject {
  flex: 1; border: none; border-radius: 10px; padding: 11px;
  font-size: 14px; color: #fff; cursor: pointer;
  display: flex; align-items: center; justify-content: center; gap: 6px;
  font-family: inherit;
}
.cs-btn-answer { background: var(--cs-teal); }
.cs-btn-answer:hover { background: var(--cs-teal-dark); }
.cs-btn-reject { background: var(--cs-danger); }
.cs-btn-reject:hover { background: var(--cs-danger-dark); }
.cs-btn-reject.full { flex: 1; }

.cs-ctl {
  width: 46px; height: 46px; border-radius: 50%;
  border: 1px solid var(--cs-border); background: var(--cs-surface);
  display: flex; align-items: center; justify-content: center;
  font-size: 20px; color: var(--cs-text-2); cursor: pointer; flex-shrink: 0;
}
.cs-ctl:hover { background: var(--cs-surface-2); }
.cs-ctl.active { background: var(--cs-accent); color: #fff; border-color: var(--cs-accent); }

/* تجاوب الجوال */
@media (max-width: 480px) {
  .cs-popup-overlay { inset-inline: 8px; bottom: 8px; }
  .cs-popup { width: 100%; }
}